Services Offered

– We offer clothing manufacturing services including, but not limited to, design, fabric sourcing, production, and quality control.

1. Order Placement
– All orders must be submitted in writing and include details such as design specifications, quantities, materials, and delivery timelines.

2. Pricing and Payment
– Pricing will be provided upon request and is subject to change based on materials and labor costs. Payment terms include a 50% deposit upon order confirmation, with the balance due prior to delivery.

3. Production Timeline
– Production timelines will be provided with your order confirmation. We will make every effort to meet these timelines; however, delays may occur due to unforeseen circumstances such unavailability of materials.

4. Quality Assurance
– We are committed to delivering high-quality products. Any defects or discrepancies must be reported within 7 days of delivery for resolution.

5. Intellectual Property
– All designs, trademarks, and intellectual property provided by you remain your property. We will not use your designs for other clients without your express consent.

6. Confidentiality
– We agree to keep all client information and designs confidential and will not disclose them to third parties without your permission.

7. Intellectual Property
– All designs, trademarks, and intellectual property provided by you remain your property. We will not use your designs for other clients without your express consent.

9. Limitation of Liability
– Our liability is limited to the value of the goods supplied. We are not liable for any indirect or consequential damages.

Lead Time Policy for Mosara eStudio

1. Overview
– This Lead Time Policy outlines the expected timeframes for processing and completing orders at Mosara eStudio.

2. Definition of Lead Time
– Lead time refers to the total time taken from order placement to delivery. It includes order processing & production (excluding shipping).

3. Standard Lead Times
– Our standard lead times are as follows:
– Fabrication and Production: 3-7 days for standard orders. (Depending on the availability of the products)
– Custom Orders: 10 -20 days (may vary based on complexity and materials).
– Rush Orders: 2-3 days (depending on the quantity & subject to availability however additional fees will occur).

4. Order Confirmation
– Upon receiving your order, we will provide an estimated lead time based on current production schedules and material availability. This estimate will be confirmed in the order acknowledgment.

5. Factors Affecting Lead Time
– Lead times may be affected by:
– Material availability and sourcing delays. Please note that we source our fabric locally & internationally however In cases of unavailability of a certain colour of fabric or specific quality ,it may takes 2-4weeks to source the colour or the appropriate quality required.
– Production capacity and scheduling.
– Seasonal demand fluctuations.
– Custom design complexities.

6. Communication of Delays
– If there are any anticipated delays beyond the confirmed lead time, we will notify you as soon as possible and provide an updated timeline.

7. Changes to Orders
– Any changes to the order after confirmation may result in extended lead times. We will communicate any adjustments to the timeline promptly.

8. Shipping and Delivery
– Lead times do not include shipping time. Shipping options and associated costs will be communicated separately. Delivery times may vary based on the shipping method selected.

9. Review of Lead Times
– We regularly review and adjust our lead times based on operational efficiency and customer feedback. We strive to provide the most accurate estimates possible.

Refund Policy for Mosara eStudio

1. Overview
– This Refund Policy outlines the circumstances under which refunds may be issued for products manufactured by Mosara eStudio.

2. Eligibility for Refunds
– Refunds are applicable under the following conditions:
– Products received are defective or damaged upon delivery.
– Products do not match the specifications outlined in the order confirmation.
– Refund requests must be made within 7 days of receiving the products.

3. Process for Requesting a Refund
– To request a refund, please follow these steps:
– Contact our customer service team at [contact information] with your order details and a description of the issue.
– Provide photographic evidence of the defect or discrepancy, if applicable.
– Our team will review your request and respond within 2 business days.

4. Return of Products
– If a refund is approved, we may require the return of the product. Please adhere to the following:
– Products must be returned in their original packaging and condition.
– Return shipping costs may be covered by us if the return is due to our error (defective or wrong item).

5. Refund Issuance
– Once the returned product is received and inspected, we will process your refund. Refunds will be issued using the original payment method within 14 days.

6. Non-Refundable Items
– The following items are not eligible for refunds:
– Custom-made products that were specifically manufactured based on customer specifications.
– Products that have been used or altered in any way.
– A requested order which is already undergoing the process of production. (E.g necessary materials,trims or patterns have been prepared for the completion of the order)

7. Changes to This Policy
– We reserve the right to update this Refund Policy as needed. Any changes will be communicated to our clients in writing.

8. Contact Information
– For any questions regarding this Refund Policy, please contact us at info@mosaraestudio.co.za